Around this time in 2011, several big name retailers like Gamestop and J.C. Penney opened up Facebook stores hoping to generate sales amongst their fans and customers on the social networking site. Gamestop, which opened its store in April, had 3.5 million “fans” on its page at the time and was hoping to cash those connections in with sales.
Other companies like J.C. Penney, Gap Inc, and Nordstrom did the same, planning to reap the rewards of diligently promoting their Facebook presence to generate millions of page likes and followers.
Of the four companies mentioned, none of them have a Facebook-based storefront today. Gamestop closed its down after only six months, and none of the other three had theirs for a full year. This is not good news for Facebook, which filed for its initial public offering (IPO) this month and included becoming a shopping destination on the Web as part of its valuation.
=== Value for Retailers?
Forrester Research in Cambridge, Massachusetts says that most of the major retailers who’ve opened Facebook stores have either closed them down or are reporting little to no income from them. This does not look good for investors and may lead to some analysts declaring the company over-valued and thus not a good initial buy.
Retailers are obviously not finding use for FB in terms of direct sales, though indirect marketing can do very well on the site. The social sharing of experiences and new purchases (or both) can drive a fair amount of word-of-mouth traffic from social networks, but apparently does not translate into direct sales on those networks.
=== Why Direct Social Network Sales Aren’t Working
The problem likely centres on the way the social networking site is perceived by its users. Facebook has worked hard to create an image of itself as the place to be for social networking on a friend-to-friend basis, with gaming and social-based plugins being its main attractions outside of information sharing and casual chat.
This does not translate well into retail, which is generally a more serious endeavour for people. Virtual coffee shops have little to offer, frankly, and most people aren’t interested in shopping for new shirts or video games with friends in a virtual climate. That’s really more of a real-life thing rather than virtual.
=== Facebook’s Push for Respectability
The largest problem Facebook seems to face is that it’s considered a social network for hanging out, not for professionalism. College kids post photos of their latest drinking binges, teenagers post “do you like, like him?” status updates, professionals unwind a little and get more personal with one another there, and everyone seems to be playing games and sending each other links to news stories and websites. Nobody is shopping.
For its part, Facebook for the past few months seems to have been trying to position itself as a more respectable place where people play games, sure, but they also socially interact in such a way that you might be able to get them to buy stuff from you.
They created FB-based storefronts for retailers, sold them advertising to push those storefronts, and got consultants and analysts to predict huge sales increases and e-commerce balloons based on Facebook’s 845 million users suddenly going on shopping sprees. Numbers jumped as high as $30 billion by 2015, from $5B today – quite a jump in only four years.
Some retailers are doing well, but usually they’re either only selling on Facebook or they are giving specific incentives for shopping there rather than their regular online storefront. It’s these types of stores that are the reason the social networking company published $1.13 billion in sales last quarter.
Given how new this idea is for Facebook, it’s not surprising they’re having such a hard time getting it off the ground. The trouble is, they may be burning a lot of bridges with potentially lucrative clients by pushing this new “F-commerce” idea so quickly.
As I’ve stated before, their main objective in-house is to get through this IPO and satiate their long-time hangers-on who’ve been reportedly clamouring for the company to finally go public so they can cash in on their options. This addition of e-commerce on such a fast rollout may have been driven in large part by a hunt for valuation boosts.
We believe (and so does Jakob Nielsen) the mobile strategy field is shifting away from Apps. 